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Emergency Maintenance

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Emergency Work Orders - during business hours - call 828.245.1390

Emergency Work Orders - after normal business hours - call 828.429.2918.

Depending on your emergency, we will respond within 24 hours. Some emergencies may require more time to assess and repair.

Emergency Issues:

  • Apartment front or rear entry doors not shutting and/or locking, this is an emergency issue. 
  • Water heater or refrigerator not working Saturday or Sunday.
  • Commode: Stopped up/not flushing correctly: If you only have one commode, this is considered an emergency issue. 
  • No heat in your apartment is an emergency issue if the outside temperature is below 55 degrees. Do Not use stove/range as a heat source. 
  • Issues that are life-threatening or hazardous to health or causing major damage to inside or outside of the apartment. 
  • Electric shorts in outlets (smoking, sparks, etc.)
  • Waterline broken and/or line cannot be shut off.

If you have locked yourself out of your apartment or lost your keys - This is not considered an emergency